Troubleshooting Common Issues in Microsoft Teams Direct Routing
Microsoft Teams Direct Routing allows organizations to seamlessly connect their existing telephony systems to Teams, enabling a unified communication experience. However, like any technology, issues can arise. Here’s a guide to troubleshooting common problems you may encounter in ms teams direct routing : 1. Call Quality Issues Poor call quality is a frequent concern in any VoIP setup. If users report issues like echo, choppiness, or dropped calls, start by assessing your network. High latency or insufficient bandwidth can negatively impact call performance. Use tools like Microsoft’s Call Quality Dashboard to analyze call metrics and identify where the issues are occurring. Prioritizing voice traffic through Quality of Service (QoS) settings on your network can also help improve call quality. 2. Incomplete or Failed Calls When calls fail to connect, the problem often lies in misconfigured settings. Check the configuration of your Session Border Controller (SBC) to ensure it is c...