Troubleshooting Common Issues in Microsoft Teams Direct Routing

 Microsoft Teams Direct Routing allows organizations to seamlessly connect their existing telephony systems to Teams, enabling a unified communication experience. However, like any technology, issues can arise. Here’s a guide to troubleshooting common problems you may encounter in ms teams direct routing:

1. Call Quality Issues

Poor call quality is a frequent concern in any VoIP setup. If users report issues like echo, choppiness, or dropped calls, start by assessing your network. High latency or insufficient bandwidth can negatively impact call performance. Use tools like Microsoft’s Call Quality Dashboard to analyze call metrics and identify where the issues are occurring. Prioritizing voice traffic through Quality of Service (QoS) settings on your network can also help improve call quality.

2. Incomplete or Failed Calls

When calls fail to connect, the problem often lies in misconfigured settings. Check the configuration of your Session Border Controller (SBC) to ensure it is correctly registered with Microsoft Teams. Ensure that all necessary voice routes and policies are correctly set up in the Teams Admin Center. A quick review of user settings can also reveal misconfigurations that may prevent calls from connecting.

3. User Permissions and Licenses

If users are unable to make or receive calls, it’s essential to verify that they have the appropriate licenses and permissions. Each user must have a valid Microsoft 365 license that includes phone system capabilities. Check that users are assigned the necessary phone numbers and policies to facilitate calling.

4. Integration Issues with Third-Party Systems

If your organization uses third-party applications alongside Teams, compatibility issues can arise. Ensure that all applications are updated and properly configured to work with Direct Routing.

Conclusion

Troubleshooting issues in Microsoft Teams Direct Routing can be straightforward with the right approach. If you’re looking for a hassle-free setup for Microsoft Teams Calling, Hello Teams is here to help. We take the complexity out of implementation, allowing you to focus on what matters most—your business. Let us streamline your Team's calling experience today!